Megademy Global

Privacy Policy

Last updated: 23 November 2025
Megademy Global Sdn Bhd (“we”, “us”, “our”) operates the website megademy.com.my and provides AI-powered customer engagement, CRM, and digital solutions. We are committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA), the EU General Data Protection Regulation (GDPR), and other applicable data protection laws.

1. Introduction

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, interact with our AI chatbots, submit enquiries, subscribe to our services, or use any of our digital products.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal data:

2.1 Information You Provide Directly

  • Name
  • Phone number
  • Email address
  • Company name
  • Job title
  • Enquiry details sent through website forms or WhatsApp
  • Billing and payment information
  • Any other information you voluntarily submit through our forms, chatbots, or customer channels

2.2 Information Collected Automatically

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Referring URLs
  • Pages viewed on our website
  • Time spent on pages
  • Cookies and tracking technologies
    (Collected via Google Analytics, Meta Pixel, and similar tools.)

2.3 Information Collected Through AI Chatbots

When interacting with our WhatsApp, Facebook, Instagram, website, or CRM-integrated AI systems, we may collect:

  • Chat transcripts
  • User responses
  • Contact details shared via messaging
  • Interaction logs for training and improving AI performance

2.4 Information Collected from Third-Party Platforms

  • Facebook/Instagram Lead Ads
  • Google Lead Forms
  • CRM integrations (e.g., booking systems, appointment tools)
  • Payment processors

3. How We Use Your Information

We may use your personal data for the following purposes:

  1. To respond to enquiries
  2. To provide quotations, demos, and product information
  3. To manage and deliver AI customer engagement services
  4. To process payments and subscriptions
  5. To personalize user experience
  6. To send marketing and remarketing communications
  7. To perform analytics and improve website performance
  8. To conduct customer service training and AI model improvement
  9. To comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the EU/EEA, we process your data under the following bases:

  • Consent
  • Performance of a contract
  • Legitimate interests (e.g., improving our products, preventing fraud)
  • Compliance with legal obligations

5. How We Share Your Information

We do not sell, rent, or trade your personal data.

We may share your information with:

  • Service providers (hosting, analytics, payment processors)
  • CRM and automation software providers
  • WhatsApp Business API partners
  • Third-party marketing platforms
  • Professional advisers (legal, accounting, compliance)
  • Authorities if required by law

All third-party processors are bound by confidentiality and data protection obligations.

6. International Data Transfers

Your information may be transferred and processed outside Malaysia.
Where required, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are applied.

7. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal obligations
  • Maintain business records

You may request deletion at any time (see Section 10).

8. Security of Your Information

We implement reasonable technical and organizational measures to protect your personal data, including:

  • Encrypted data storage
  • Secure servers
  • Access controls
  • Regular security reviews
  • Staff confidentiality agreements

However, no electronic system is 100% secure.

9. Cookies & Tracking Technologies

Our website and services use cookies, pixels, and similar technologies for:

  • Analytics
  • Advertising
  • Remarketing
  • Website performance
  • User personalization

You can manage cookie preferences through your browser settings.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Withdraw consent
  • Request deletion of your data
  • Request a copy of your data
  • Object to processing
  • Restrict processing

To exercise your rights, contact us at:

hello@megademy.com.my

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of these external sites.

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.

13. Changes to this Privacy Policy

We may update or amend this Privacy Policy from time to time.
Any changes will be posted on megademy.com.my with the updated effective date.

14. Contact Us

For inquiries about this Privacy Policy or your personal data rights, please contact:

Megademy Global Sdn Bhd
Email: hello@megademy.com.my
Website: megademy.com.my