WhatsApp AI That Wins Customers in Seconds (Not Hours)
Customers message first. Winners reply first. With WhatsApp AI, we’ve seen average response times drop from ~60 minutes to ~5 seconds, while maintaining a brand-approved tone and smooth human escalation for complex or VIP cases. The result: higher satisfaction, more completed bookings, and lower costs.
How it works (practical features that matter)
- Instant answers to promotions, pricing, availability, store info, and FAQs.
- 24/7, multilingual (EN/BM/Mandarin/Tamil) to meet customers where they are.
- Action automation: share payment links, send reminders, capture booking details.
- Seamless human handover for nuanced questions and VIP customers.
- Email assist: scans inbound inquiries, drafts replies, routes sensitive issues to managers.
What CEOs care about (KPIs you can track)
- Reply time: seconds instead of hours.
- Deflection rate: AI handles 60–70% of funnel replies automatically.
- Booking & conversion lift: fewer drop-offs; more completed actions.
- Cost-to-serve: automation = fewer repetitive tickets per agent.
- Quality control: tone guardrails, approval workflows, and data capture for continuous improvement. AI-Driven Customer Engagement S…
DIY vs DFY: what’s right for you?
- DIY (Do-It-Yourself): lower upfront spend, but requires in-house skills—conversation design, integrations, QA, and ongoing optimization.
- DFY (Done-For-You by Megademy): faster go-live, professional persona/tone setup, robust guardrails (approvals, role-based access), and managed analytics. Most CEOs pick DFY to de-risk timelines and hit targets.
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